Details about the job offer
Contact Center Quality Assurance Specialist
| N ° of the post |
2020/R166/P002 |
| Domain | Administration and Management |
| Recruitment sector | Private |
| Diploma | National Basic Bachelor’s Degree National Applied Degree Mastery National Professional Master’s Diploma Diploma of higher technician |
| Country of assignment | Kuwait |
| Salary in DT / Euros or Dollars | 400 dinars koweitien |
| Civil status | Single, Married |
| Specialties | Health Facilities and Hospitals Management Business Administration Personnel Management / Human Resources Relationship with Customer Quality Systems Management |
| Languages | Arabic English |
| Age limit | 35 |
| Expected date of recruitment | - |
| Deadline for submission of application | 07.01.2021 |
| Number of years of experience | 4 |
| Kind | Homme, Femme |
| Job Description | Work in a hospital environment The role of the Contact Center Quality Assurance Specialist is to monitor and assess Contact Center calls on the quality of interactions with patients across all communication channels. Coach Contact Center agents and team leaders to meet the Contact Center service standards and key performance indicators. Assist with training of new hire and create plans for ongoing needs-based training. medical background is added advantage |