Details about the job offer
Retail Store Department Head(1)
| N ° of the post |
2026/R083/P001 |
| Domain | Trade and Marketing |
| Recruitment sector | Private |
| Diploma | University degree in technology National Basic Bachelor’s Degree National Applied Degree Mastery Diploma of higher technological studies Diploma of higher technician |
| Country of assignment | Canada |
| Civil status | Single, Married |
| Specialties | Shops with large area (Supermarket Hypermarket) |
| Languages | English French |
| Age limit | 55 |
| Expected date of recruitment | - |
| Deadline for submission of application | 24.09.2026 |
| Number of years of experience | 2 |
| Kind | Homme, Femme |
| Job Description | Retail Store Department Head – NOC 62010 1. Position Summary The Department Head oversees the daily operations of a retail store department. They coordinate staff, organize schedules, ensure product availability, supervise sales, and provide quality customer service. The incumbent also participates in stock management, inventory tracking, complaint handling, and the resolution of operational issues. 2. Key Responsibilities Supervise, coordinate, and support the daily activities of department employees. Recruit staff and conduct or organize their training. Prepare and manage work schedules. Assign tasks and monitor team performance. Supervise sales associates, sales clerks, and other department staff. Order merchandise required for the department's smooth operation. Ensure product availability and shelf restocking. Organize and maintain stock and inventory. Oversee the receipt, display, and storage of merchandise. Drive product sales and support merchandising activities. Respond to customer inquiries and resolve complaints professionally. Address stock shortages or operational issues. Ensure compliance with internal procedures, service standards, and company practices. Prepare reports on sales volumes, merchandising, and personnel matters as required. Supervise cash-handling activities, depending on the department and location. Collaborate with store management and other departments. 3. Requirements and Qualifications Experience 2 years of experience in retail sales, supervision, or a related field, depending on the location. Experience in inventory management, customer service, or team coordination is an asset. Desired Skills Proficiency in English (spoken and written). Proficiency in French (spoken and written). Holding a TEF or TCF certification would be an asset. Skills in staff supervision and coordination. Organizational skills and ability to set priorities. Ability to manage stock, orders, and inventory. Sales and customer service skills. Ability to handle customer inquiries and complaints. Strong interpersonal skills. Team spirit and collaborative attitude. Ability to solve problems independently. Attention to detail and sense of responsibility. Ability to work in a dynamic, operational environment. Adaptability and openness to working in a remote community. 4. Compensation and Benefits Annual salary ranging from $48,000 to $50,000, depending on the work location. Health care plan. Dental insurance. Disability benefits. Group insurance. Life insurance. Registered Retirement Savings Plan (RRSP). Opportunity to participate in a share or equity plan. On-site housing. 5. Desired Profile The ideal candidate is a reliable, organized, and customer-service-oriented supervisor. They know how to mobilize a team, manage priorities, and ensure product availability in a retail setting. They must also be autonomous, adaptable, and willing to live and work in a remote community. Strong cultural adaptability, a team spirit, and solid interpersonal skills are essential for success in this role. |