Details about the job offer
VAS & BSS Manager
| N ° of the post |
2026/R066/P009 |
| Domain | Administration and Management |
| Recruitment sector | Private |
| Diploma | National Applied Degree National Engineering Diploma National Professional Master’s Diploma |
| Country of assignment | Tunisia |
| Salary in DT / Euros or Dollars | 3000 |
| Civil status | Single, Married |
| Specialties | Economic Facilities and Institutions Management Institutions Management |
| Languages | Arabic French |
| Age limit | 55 |
| Expected date of recruitment | - |
| Deadline for submission of application | 06.07.2026 |
| Number of years of experience | 10 |
| Kind | Homme, Femme |
| Job Description | Candidates seeking positions are advised to complete this online form: This is before July 6, 2026 If the agency is provided with a sufficient number of candidats surpassing the required quantity, the date of candidature submission will be chosen according to the selection criteria Onsite Tunisia Basic Scope of Job We are looking for an experienced and results-oriented Business Support System (VAS &BSS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end VAS &BSS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment Principal Duties And Responsibilities * Responsible for managing Telecom BSS/VAS application ecosystem including Charging, Billing, Mediation, Provisioning, Interconnect, Middleware, and VAS platforms. * Own and manage end-to-end operations of Telecom BSS applications, ensuring availability, performance, and adherence to SLAs. * Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery. * Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management. * Ensure operational governance, quality assurance, and compliance across all BSS application services. * Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction. * Plan and manage operational budgets, resource allocation, and cost optimization activities. * Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams. * Lead cross-functional teams with clear accountability, performance management, and role clarity. * Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions. * Lead major incident management, root cause analysis (RCA), and implementation of preventive measures. * Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements. * Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs. * Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies. * Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management. Education & Qualification * Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field. * Strong understanding of Telecom BSS/OSS environments including Charging, Billing, Mediation, Middleware, Interconnect, and related systems. * Strong IT knowledge including databases, reporting tools, and enterprise application operations. * Experience in financial reporting within telecom or technology environments is an advantage.ITIL / Service Management certification (preferred) * Telecom domain and application-specific operational training Special Skills * Strong leadership and team management capabilities with experience handling large, multi-skilled teams * Excellent negotiation, conflict resolution, and stakeholder management skills * Strong experience in vendor and contract management * Proven ability in budgeting, workforce planning, and operational governance * Fluent in Arabic, French, and English Experience * Minimum 10 years of relevant professional experience * At least 3 years in a Telecom Operations / Application Support leadership role |