Details about the job offer
Senior Provisioning Support Engineer مهندس دعم أول للتزويد
| N ° of the post |
2026/R066/P002 |
| Domain | Computers, Media and Telecommunications |
| Recruitment sector | Private |
| Diploma | National Applied Degree National Engineering Diploma National Professional Master’s Diploma |
| Country of assignment | Tunisia |
| Salary in DT / Euros or Dollars | 3000 |
| Civil status | Single, Married |
| Specialties | Wireless Communications Quality in the Field of Computer, Media and Communication |
| Languages | Arabic French |
| Age limit | 55 |
| Expected date of recruitment | - |
| Deadline for submission of application | 06.07.2026 |
| Number of years of experience | 5 |
| Kind | Homme |
| Job Description | Candidates seeking positions are advised to complete this online form: This is before July 6, 2026 If the agency is provided with a sufficient number of candidats surpassing the required quantity, the date of candidature submission will be chosen according to the selection criteria Onsite Tunisia Basic Scope of Job Assist to maintain Instalink Provisioning systems (Nokia), Mobile Number Portability Platform and Provisioning Tools to ensure the stable running operation and support configuration request to support Telecom operator business requirement. Principal Duties and Responsibilities * Manage and support the Nokia Instalink Provisioning System for seamless service provisioning (voice, data, broadband). * Monitor provisioning workflows, logs, and service activations to identify and resolve issues promptly. * Troubleshoot provisioning failures and escalate critical issues to vendors when required. * Maintain integrations between Nokia Instalink and OSS/BSS platforms, ensuring smooth communication with upstream and downstream systems (e.g., CRM, billing systems, HSS, network elements). * Test, validate, and implement new features, patches, and configurations. * Investigate system alerts, errors, and failures to ensure seamless provisioning operations. * Provide 24x7 support to internal customers for system and application-related issues. * Perform system maintenance, backups, and upgrades to ensure platform availability. * Configure, schedule, and monitor provisioning processes to meet SLAs/OLAs. * Implement vendor-provided configuration changes and run acceptance tests for new solutions and services. * Automate tasks and extract information by developing and implementing scripts. * Perform regular reconciliations to ensure data integrity across provisioning systems. * Analyze system performance, run traces, troubleshoot reported incidents, and resolve issues. * Prepare and analyze reports, statistics, and trends for provisioning platforms. * Support commercial teams with new requests, ideas, and marketing requirements. * Facilitate project implementation across other divisions and departments. * Continuously improve operational processes by studying system performance and recommending redesigns. * Ensure compliance with company Information Security Policies, maintaining confidentiality, integrity, and security of all information assets. * Meet quality, performance, and KPI targets while providing supporting documentation. Qualification * Experience in telecom provisioning systems support. * Experience working with Nokia solutions (e.g. Instalink, NetAct). * Strong background in troubleshooting provisioning failures and workflow disruptions. * Hands-on experience with Nokia Instalink Provisioning Systems. * Strong understanding of telecom provisioning processes and protocols. * Proficiency in SQL for query building and troubleshooting. * Knowledge of telecom technologies (2G/3G/4G/5G, IP networks, broadband systems). * Experience with system integration and APIs. * Proficiency in automation and scripting (e.g., Python, Shell). * Experience with monitoring and ticketing tools (e.g., Nagios, ServiceNow, Jira). * Familiarity with GSM networking principles and protocols. * Strong knowledge of UNIX/Linux administration and shell scripting. * Good understanding of databases (e.g., Oracle, SQL). * Familiarity with technologies like SOAP, Java, and CORBA. * Strong troubleshooting and problem-solving skills |